Case 1 — Enterprise SaaS, security‑first buyers
We placed a 6‑page objections chapter before proposals. Security and finance read off‑call. The first alignment call moved directly to scope. Time‑to‑pilot dropped three weeks. The same chapter became a FAQ inside the procurement portal.
Playbook
- Map objections by role (IT/Sec, Finance, Ops).
- Write the objection in their words; agree with what’s true.
- Add one case and one number beside each reframing.
- Offer a two‑week pilot with rollback and owners.
“We stopped debating hypotheticals. The writing made approval easy.” — Director of Security